I recently had the privilege to read One Night @ the Call Centre, written by Chetan Bhagat. The book has been brilliantly written and exceeded by expectations in a big way. (After reading Bhagat's Five Point Someone, I thought his second book would be a damp squib.) However the book is outstanding, and can be real and unreal, both at the same .CALL centres are all about people. About people being reduced to voices, of people losing their identities willingly for the lure of a good job, of people toiling into the night and doing what it takes to make a success of themselves.
The book contains perfect depiction of a life at the call centre. It is serious, thought-provoking, intriguing and at times down-right funny. I remember laughing like an idiot, all by myself, while reading some of the sections of the book. The story starts with the pick-up of the call centre staff and ends with a home drop - it is complete - it shows the complexities of working at the BPO's, its effect on the employees, and the daily problems of the employees in a beautiful way. Call centre employees reading this book, would easily identify themselves with one of the characters in the novel.
The "dark side" of call centre work is also evident. They have a monster of a boss. Many of the characters in the book are not too well fleshed out, but the story is such that it is a page-turner. People will probably rather read this unpretentious book than other highly rated literary works.Further, the book, in a very subtle way highlights some of the problems, that employees at the call centres usually face. It shows their frustration, smoking and drinking problems, their issues with each other and inter-office relationships in a delicate, but thought-provoking manner.
All in all, an amazing and a well written book, which can be enjoyed by every-one. Fans of Five Point Someone, shouldn't miss this one at any cost. If you are looking to read the technical details of Call Centre, you can give this book a miss. But if you are looking to read for fun, or are a first-time reader, give it a shot - my bet is you wont be disappointed.
The book contains perfect depiction of a life at the call centre. It is serious, thought-provoking, intriguing and at times down-right funny. I remember laughing like an idiot, all by myself, while reading some of the sections of the book. The story starts with the pick-up of the call centre staff and ends with a home drop - it is complete - it shows the complexities of working at the BPO's, its effect on the employees, and the daily problems of the employees in a beautiful way. Call centre employees reading this book, would easily identify themselves with one of the characters in the novel.
The "dark side" of call centre work is also evident. They have a monster of a boss. Many of the characters in the book are not too well fleshed out, but the story is such that it is a page-turner. People will probably rather read this unpretentious book than other highly rated literary works.Further, the book, in a very subtle way highlights some of the problems, that employees at the call centres usually face. It shows their frustration, smoking and drinking problems, their issues with each other and inter-office relationships in a delicate, but thought-provoking manner.
All in all, an amazing and a well written book, which can be enjoyed by every-one. Fans of Five Point Someone, shouldn't miss this one at any cost. If you are looking to read the technical details of Call Centre, you can give this book a miss. But if you are looking to read for fun, or are a first-time reader, give it a shot - my bet is you wont be disappointed.
